Return &ย Refund
Our return process is designed to make post-purchase questions easier to understand. The route below shows the main steps involved when a return or refund request is submitted to ๐ฏ๐๐ฉ๐ณ๐ฎ๐ฅโข.
The return route
Please contact us before sending an item back. This helps us identify the order and provide the appropriate return instructions.
Contact
Contact ๐ฏ๐๐ฉ๐ณ๐ฎ๐ฅโข customer support and provide your order information together with the reason for the return request.
Review
We review the request and determine whether the item and circumstances meet the applicable return requirements.
Return
If the return is approved, we provide the applicable return instructions. Please use the instructions provided for your specific order.
Inspection
Returned items may be reviewed to confirm their condition and eligibility before the refund is finalized.
Refund
Once approved, the applicable refund is processed to the original payment method, subject to the payment provider's processing time.
When to contact us.
If you would like to request a return, please contact us within 30 days of delivery, unless a different period is required by applicable law.
The return request should include the order number, the product concerned and a brief explanation of the reason for the request.
Please do not send an item to an address obtained from an unrelated source. Return instructions will be provided by our customer support team when applicable.
A return may generally be considered when the product meets the applicable return requirements.
- Item is within the applicable return period.
- Item is in an appropriate condition for return.
- Product and included components are returned where applicable.
- The return has been approved by customer support.
Certain circumstances may prevent an item from being accepted for a normal return.
- Items returned outside the applicable return period.
- Products that have been used, installed or damaged beyond what is reasonably necessary to inspect them.
- Items missing essential components or packaging where those materials are required for the return.
- Products identified as non-returnable under applicable product or legal requirements.
Who pays for return shipping?
For a normal return that is not caused by an error, defect or fulfillment issue, the customer is generally responsible for the return shipping cost unless otherwise stated or required by applicable law.
If the item arrives damaged, incorrect or missing an expected item, please contact us before returning it. We will review the circumstances and provide appropriate instructions regarding return shipping where applicable.
Refund timeline
After return reviewReview
Once the returned package is received, we generally review the return within 5โ7 business days.
Approval
If the return is approved, the applicable refund amount is confirmed and submitted for processing.
Bank processing
After the refund is issued, the time required for funds to appear may depend on the original payment provider or financial institution.
Something arrived incorrectly?
If your order arrives damaged, contains the wrong product or appears to be missing an item, please contact us as soon as reasonably possible and provide your order information and relevant photos where helpful.
Need to start a return?
Contact ๐ฏ๐๐ฉ๐ณ๐ฎ๐ฅโข customer support at service@vepzul.com or +86 13265530479. Please include your order number and relevant details.